Before making your reservation, please read our terms and conditions carefully.  

Υour booking
CRETE VOYAGE to provide for Customers standard programs described on our website. Individual programs are negotiated separately.
In order to make a reservation with CRETE VOYAGE you must fill out a form with the information you will be asked for and prepay an amount or the entire payment before the tour. If you make your reservation by phone or email and make a payment you will be deemed to have signed the statement on the booking form and agree to the terms and conditions set forth in the list below.

Customer agrees with:
You have read and accepted all the booking terms and information we give you on our website. 
None of the booking participants has or has ever suffered from medical conditions that prevent them from participating in the tour.
All bookers have an understanding of the dangers of adventure activities.
Pregnant women come at their own risk and have understood all the dangers that exist on our tours.
The booking on behalf of other persons guarantees that all the persons who will participate in the tour have been informed by him about all the terms and conditions that we mention. You consider the reservation valid and final when we send you a confirmation email or inform by phone or in person.
Parents with children and babies bring them at their own risk and have understood all of them and the dangers that exist on our tours and are responsible for them.

Cancelation from the customer
In case of cancellation by the customer, the following cancellation fees are charged:
Free Cancellation and Full Refund: Cancellations made up to 24 hours before the tour’s start time in the local time zone.
Free Reservation Changes: You can modify your reservation 24 hours or more before the tour’s start time in the local time zone, provided there are available slots for the new date you wish to select. Alternatively, we will offer you a new booking date. In the case of a different price, we will refund the difference or only charge the additional amount.
No Refund: For a full refund of the Tour a cancellation must be made a full 24 hours prior to the pick up time from the accommodation or stated cancellation policy per tour.
Additionally, if the customer fails to appear at the designated pickup point, the reservation will be deemed invalid, and CRETE VOYAGE will withhold the paid amount.

Change or cancellation of the tour by CRETE VOYAGE
For security reasons and not only, there is a case of a change of itinerary or a delay in the program that we advertise in the brochure or in any other means or even cancellation of the trip for that day.
If our company knows this in advance the customer will be informed when booking or otherwise during the tour.
In case our company CRETE VOYAGE cancels a tour for any reason, you have the opportunity to set a new date from the available ones that we will suggest or to get your money back.
The cancellation of the trip or the change of itinerary or a delay in the program can be done for safety reasons during a natural disaster, fire, dangerous weather and generally dangerous situations that can affect the safe conduct an excursion and may endanger the safety of all. Our company is not responsible for any penalties related to airline tickets or other related costs that may arise.

Travel and Cancellation Insurance.
The customer has the responsibility to have their own travel insurance that adequately covers any medical expenses, injury, death, repatriation, cancellation and curtailment, and any accidents and absolute with sufficient benefits.
CRETE VOYAGE is not responsible for any loss of luggage, money or personal items during the tour. Each customer is responsible for their luggage and personal items.

Liability insurance.
By booking the customer understands the potential risks that exist in adventure activities and the activities that include our tours and participates in them with his own will and responsibility.
CRETE VOYAGE shall not be liable for any damages, injuries, loss, or delays arising from:
Cancellations, delays, or changes to travel schedules by airlines, cruise lines, or other service providers.
Acts of God, including but not limited to natural disasters, weather conditions, pandemics, or government actions (e.g., travel bans, quarantines).
Illness, injury, or death while traveling.
Loss of business, anticipated profits, or any indirect, consequential, or special damages.
The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world.
The customer acknowledges that CRETE VOYAGE has taken reasonable steps to ensure its liability. Although CRETE VOYAGE has various insurances, this booking term states that the customer must assume that they are not covered by the  CRETE VOYAGE  insurance policy, including liability insurance for death, injury, damage or any other loss.

During the tour.
 For the smooth and safe conduct of the tour, the customer accepts the authority and decisions of the employees, leaders, guides of the company CRETE VOYAGE. For the safe conduct of the tour, the staff of our company can exclude the client from the tour and at any point of it without refund or compensation if he deems that the client’s behavior may adversely affect the conduct of the tour or if one of the clients commits an illegal act. Also, our company ceases to be responsible for its return. If a customer is not feeling well, they should inform our staff in a timely manner. There is no refund for services that haven’t been used.

Data/Photos/Videos.
 During our tours and activities there is the possibility, our staff taking photos or videos. By using any of the tours and the activities of our company CRETE VOYAGE you understand and you give the right and you authorize, their members and / or managers to use, your voice, your photographs, portraits and performances taken or recorded during the excursion and to reproduce, edit, distribute, utilize and publish them for advertising, promotion or likewise, in any media (printed media, advertising mediums, internet, video or other media) of any kind throughout the world and in perpetuity without notification, new consent or payment whatsoever.